Interventions

Bounded needs for human judgment — sorted by consequence and time, not model confidence. Informational updates stay out of this queue.

1. INT-311FL-204High · by 15:30New

   Delivery window at risk — decide customer notification

   Predicted arrival 16:25 exceeds the confirmed 16:00 window. Policy: customer must be notified before 15:30 if breach is likely.

   PredictedDriver report 13:42 · border dwell cohort · confirmed window

   AcknowledgeSend delay updateHold 30 minEscalateDefer with reason
2. INT-309FL-198Medium · by 16:00Acknowledged

   Conflicting border reports — resolve before rebooking

   Carrier reports a 4 h delay; the public border feed shows a normal queue. Both assertions retained.

   ReportedCarrier email 10:15 · border feed 10:02

   Request photo evidenceAccept carrier reportDismissDefer with reason
3. INT-308FL-201Medium · todayAssigned

   POD legibility review before billing

   Consignee stamp is partially unreadable. Billing readiness is blocked until reviewed.

   ReportedPOD photo · synced 13:06 · checksum recorded

   Approve PODRequest re-captureDefer with reason
4. INT-305unattachedLow · no deadlineNew

   Unknown sender quarantined

   A WhatsApp message referencing “load 204” arrived from an unverified number. Not attached to any movement.

   ReportedMessage quarantine · similarity is not identity

   AcknowledgeVerify senderDiscardDefer with reason

Quiet is a valid state. When nothing needs you, this queue says so.